Question 1

My internet stopped working. What do I do?

Accepted Answer

First, ensure you have power to your router by checking for illuminated light on the router.
Second, ensure that all the ethernet cables are installed and securely connected into the router.  
Third, ensure nothing is blocking the path outside between our Sago tower and your antenna (i.e. tree limbs, parked vehicles, etc). 
If using your phone, ensure your WiFi is enabled in Settings. 
Lastly, if you have checked all other options above, you can unplug the POE (power over ethernet) and router for 30 seconds and then plug it back in. This is called Power Cycling. Wait about three minutes or so, then recheck your WiFi. You may need to try Power Cycling this one more time. 
If you still have no internet, please submit a Ticket through the Client Zone portal or call our Support, 830-612-0686.

Question 2

What is a POE?

Accepted Answer

A Power Over Ethernet (POE) adapter converts 110v current to 24v or 48v current to power your antenna. It is the white short cord with a white box at the end that is plugged into into an electrical outlet.  It should have an ethernet cable that the antenna is plugged into. A router may also be plugged into it using a patch cord.

Question 3

How do I request internet service?

Accepted Answer

Go to our Get Internet link at the top of the page and fill out the service request form with all of the requested information.  Make sure you provide the physical address you would like internet service installed at, not a PO Box or some other address.

Question 4

How do you provide internet?

Accepted Answer

Sago Internet is a Wireless Internet Service Provider (WISP).  We have an internet connection at our home office and other locations that are big enough to supply our system of customers the bandwidth they request and pay for.  We deliver it by shooting a signal from one of our towers to an antenna at your location.

Question 5

How do I pay for my new service?

Accepted Answer

We request that you pay any initial costs of installation, equipment and service charges online.  You will be sent an invitation email after your internet is installed.  Follow the instructions in that email to create an account.  If you have already created a new account, you can access the Client Zone by clicking the My Account link at the top of the page and sign into the Client Zone.

At this site you can set up your payment plan, auto-debit your monthly payment, set the monthly date you want to pay and more.

Question 6

Can Sago use my router?

Accepted Answer

Yes, Sago can use most any newer router you may have.  Generally, we can just plug our system into your router.  If you have an older router that is not compatible Sago offers up-to-date mesh routers at a fair market price. Your service technician will be able to make recommendations on what is compatible during your installation.

Question 7

Do I need to return the other provider's equipment?

Accepted Answer

Yes, you will have to schedule the return of any equipment that your previous provider requires.  Sago will dismount previous equipment and leave it with you.  It is always best to ensure we are able to provide a good signal to your location before canceling your existing service.  If your previous provider requests to see our equipment, or get on your roof or wherever our equipment is located, we advise to not give permission to them to do so.  Some providers have been known to damage Sago equipment, leaving the customer without internet until we can get back to fix the damage.

Question 8

Will I still have buffering?

Accepted Answer

You should not experience buffering with our system under any normal circumstances.  However, if you have a gamer in the family that is high bandwidth user, and have multiple other streaming devices it may be possible to have buffering with our lower speed plans.  Heavy gaming users are generally the only times our system runs into buffering issues.

If you do experience buffering it may be a router issue.  The first fix for this is always to power cycle the equipment.  Unplug the router for 30 seconds, plug it back in and give it up to 3 minutes to reboot. This normally fixes most issues.

Question 9

How much does the equipment cost?

Accepted Answer

There is no charge for the equipment we use for a normal installation. However, there may be an installation fee associated with your plan.

Additionally, Sago does not have data caps or contracts.  We try to make the Sago experience as easy as possible.

Question 10

Do you have a referral program?

Accepted Answer

Yes, we do!  For every friend that you refer to Sago who becomes a customer, after the first month, you will receive a credit for one month of free internet at your current plan! Thank you to all who participate in our referral program!

Question 11

Do you have a senior or military discount?

Accepted Answer

As a small start up company we are still growing.  At this time we do not have discounts.

Question 12

Do you take government assistance payments?

Accepted Answer

Sago is looking into this matter at this time.

Question 13

Why are you better than other wireless internet service providers?

Accepted Answer

At Sago Internet we strive to provide quality customer service on a real time basis.  As a local, family and friend owned business based in La Coste, Texas, we live in and know the community.  We are based here, not out of county or out of state.  Often we respond to issues within minutes not days.

Additionally, we work hard to always give you the SPEEDS YOU PAY FOR!  Often when we replace systems we find that they are not providing anywhere near the speeds they advertise.  Sago provides enough bandwidth to provide our customers the bandwidth you buy. While no WISP can claim to do this 100% of the time, Sago strives to maintain this level of service.

Question 14

I would consider having Sago Internet install a tower on my property. What do I do?

Accepted Answer

We would be interested in talking to you.  Please call our number and ask for Rodney.  Or email me at rodney@sagointernet.com.

Question 15

How do I contact someone when my internet stops working?

Accepted Answer

Before contacting us we encourage you to unplug your router for at least 30 seconds, plug it back in and wait 3 minutes to see if this corrects your problem.  Often times it does.

Please call our Support Number, 830-612-0686, for any technical questions.

You can also use the Ticket system inside your Client Zone portal on our website if you would like to send a ticket online (this can be done from a mobile device as well). Someone will be in contact with you shortly.

830.612.0686

customersupport@sagointernet.com

Get the Speed You Pay For

Frequently Asked Questions