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  • How do you provide internet?
    Sago Internet is a Wireless Internet Service Provider (WISP). We have an internet connection at our home office and other locations that are big enough to supply our system of customers the bandwidth they request and pay for. We deliver it by shooting a signal from one of out tower to an antenna at your location.
  • How do I request internet service?
    Go to our Get Internet link at the top of the page and fill out the service request form with all of the requested information. Make sure you provide the physical address you would like internet service installed at, not a PO Box or some other address.
  • Do you have a referral program?
    Yes, we do! For every customer that you refer to Sago, and they go online with us for one month, you will receive a credit for one month of free internet at your current plan.
  • I would consider having Sago Internet install a tower on my property. What do I do?
    We would be interested in talking to you. Please call our number and ask for Rodney. Or email me at
  • Can Sago use my router?
    Yes, Sago can use most any newer router you may have. Generally we can just plug our system into your router. If you have an older router that is not compatible Sago offers up to date mesh router for a reasonable price.
  • Do you take government assistance payments?
    Sago is looking into this matter at this time.
  • Why are you better than other wireless internet service providers?
    At Sago Internet we strive to provide quality customer service on a real time basis. As a local, family and friend owned business based in La Coste, we live in and know the community. We are based here, not out of county or out of state. Often we respond to issues within minutes not days. Additionally, we work hard to always give you the SPEEDS YOU PAY FOR! Often when we replace systems we find that they are not providing anywhere near the speeds they advertise. Sago provides enough bandwidth to provide our customers the bandwidth you buy. While no WISP can claim to do this 100% of the time, Sago tries to maintain this level of service.
  • How much does the equipment cost?
    There is no charge for the equipment we use for a normal installation. However, there may be installation CHARGE associated with your plan. Higher speed plans do not have any installation charges at this time. Additionally, Sago does not have data caps or contracts. We try to make the Sago experience the least complicated as possible.
  • Do you have a senior or military discount?
    As a small start up company we are still growing. At this time we do not have discounts.
  • Do I need to return the other provider's equipment?
    Yes, you will have to schedule the return of any equipment that your previous provider requires. Sago will dismount previous equipment and leave it with you. It is always best to ensure we are able to provide a good signal to your location before canceling your existing service. If your previous provider requests to see our equipment, or get on your roof or wherever our equipment is located, we advise to not give permission to them to do so. Some providers have been known to damage Sago equipment, leaving the customer without internet until we can get back to fix the damage.
  • What is a POE?
    A Power Over Ethernet (POE) adapter converts 110v current to 24 or 48v current topower your antenna. It is the white short cord with a white box at the end that is plugged into into an electric outlet. It should have an ethernet cable that antenna is plugged into. A router also may be plugged into it using a patch cord.
  • How fast is the internet and what does it cost?
    Click on the Plans tab at the top of the page to see our current speeds and the prices.
  • How do I pay for my new service?
    We request that you pay any initial costs of installation, equipment and service charges online. You will be sent an invitation email after your system is installed. Follow the instructions in that email to create an account. If you have already created a new account, you can access the Client Zone by clicking the My Account link at the top of the page and sign into the Client Zone. At this site you can set up your payment plan, auto debit your monthly payment, set the monthly date you want to pay and more.
  • Will I still have buffering?
    You should not experience buffering with our system under any normal circumstances. However, if you have a gamer in the family that is high bandwidth user, and have multiple other streaming devices it may be possible to have buffering with our lower speed plans. Heavy gaming users are generally the only times our system runs into buffering issues. If you do experience buffering it may be a router issue. The first fix for this is always to power cycle the equipment. Unplug the router for 30 seconds, plug it back in and give it up to 3 minutes to reboot. This normally fixes most issues.
  • How do I contact someone when my internet stops working?
    Before contacting us we encourage you to unplug your router for at least 30 seconds, plug it back in and wait 3 minutes to see if this corrects your problem. Often times it does. If it doesn't you can try to use your phone or other internet source and log into the Client Zone portal on our website and submit a Ticket. Someone will be in contact with you shortly.
  • My internet stopped working. What do I do?
    First, ensure you have power to your POE (power over ethernet) and your router. There is a small green button on the POE box. Second, ensure that the ethernet cables are installed correctly into the router. Third, ensure nothing is blocking the path between our Sago tower and your antenna (i.e. tree limbs, parked vehicles, etc). If using your phone, ensure your WiFi is enabled in Settings. Lastly, if you have checked all other options above, you can unplug the POE for 30 seconds and then plug it back in. This is called Power Cycling. Wait about two minutes or so, then recheck your wifi. You may need to try Power Cycling this one more time. If you still have no internet, please submit a Ticket through the Client Zone portal.
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